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InquiryLow quantities, hassle-free – your Fast Track product development with CTKCLIP.
Product Performance on Top
With our extensive experience in global formula development,
we ensure top-performing products for the market.
As for packaging, we recommend solutions that perfectly complement your formula.
Fast Track,
for optimized product
development
With CTKCLIP, you can achieve OTC development 6-10 months faster compared to other companies, enabling a rapid product launch into the market.
Industry average development time: 15 - 24 months
Changes may occur based on formulation, export country, and testing requirements.
Low Order Quantities
CTKCLIP offers flexible OTC production options based on formulation and fill volume, delivering reasonably low quantities of one-third of what other manufacturers require.
Quantities may vary depending on the formula (makeup products: determined by color).
Reliable
During FDA audits, which are conducted according to pharmaceutical standards, it's crucial to collaborate with reputable manufacturers registered under Drug Facility Registration, as they can meet rigorous inspection criteria.
Products are produced in certified U.S. facilities with years of OTC manufacturing experience.
Top Priorities are the most important aspects
Safety and Effectiveness First By adhering to the OTC monograph, we ensure that our active ingredients are both safe and effective.
Adhering to OTC Labeling Regulations is Crucial
The criteria for determining whether a product is classified as a cosmetic or an OTC in the U.S. largely depends on the labeling claims.
Therefore, it is crucial to comply with OTC labeling regulations.
CTKCLIP offers expert guidance on labels based on years of experience in OTC development.
Labeling Requirements
Active ingredients, Uses, Warnings, Directions,Inactive ingredients..
Below are OTC products that can be developed with CTKCLIP.
Defined as OTC in the United States, these products meet regulatory standards. Select a category and get in touch with us to learn more.
SUNSCREEN SUNSCREEN
In the United States, sunscreens are regulated as drugs, not cosmetics, and are therefore classified as OTC products. If base makeup such as foundation or CC cream contains active sunscreen ingredients, it falls under the category of OTC products.
ACNE TREATMENTS ACNE
When a product contains a certain amount of acne medication active ingredient, it will be classified as an OTC product even if acne is not mentioned in it.
SKIN PROTECTANT SKIN PROTECTANT
A drug product that temporarily protects injured or exposed skin or mucous membrane surfaces from harmful or annoying stimuli, and may help provide relief to such surfaces.
A streamlined process from development to production.
Our team of creative engineers includes experts in formulation, planning, and quality, with extensive know-how in supply chain management
STEP 1
Formula & Packaging Development
In this step of formula and packaging development, based on your request, formula samples will be produced and finalized, along with the packaging, considering the specified requirements.
STEP 2 Pre-production Test
In this stage, various tests related to product efficacy and stability will be conducted. The SPF and expiration date will be determined through these tests.
FDA SPF Value Testing
In addition to standard safety tests required for cosmetics or OTC products, sunscreens will be tested to determine SPF Value, which can begin once final approval is given for the product sample.
Method Validation
To conduct Actives Testing, you must work with an accredited lab to ensure that there is a proven method for detecting an active ingredient and its concentration. This process is known as Method Validation, and it usually takes about 4-8 weeks to complete.
PET (Preservative Efficacy Test)
PET is a laboratory test used to assess the effectiveness of preservatives in cosmetic and personal care products in preventing microbial contamination per USP guidelines.
Accelerated ST/CT
6 months of completed accelerated study = 2 years of expiration date.
STEP 3
Production preparation
In this stage, production is handled. This includes sourcing raw materials and preparing subcomponents. Since production progresses based on the quantity to be produced, it is necessary to finalize the production quantity.
STEP 4
Production
Once a plan is made for production and all components and raw materials are cleared, production can be scheduled. Quality control will also perform batch testing and quality checks during and after manufacturing and packaging to verify product consistency and adherence to specifications.
STEP 5
Post-production Test
This is the stage where we verify if the product maintains stability and efficacy in the production environment.
Process Validation
Verifies if the API components (Active Pharmaceutical Ingredient) in the product are produced as intended.
API assay Test
Conducts API content analysis.
Long Term ST/CT
Conducts long-term stability tests.
STEP 6 Ex-factory
Once production and testing are finished, the product will be shipped to the specified destination. The shipping duration may vary depending on the destination and transportation conditions.
Uncover answers to the most frequently asked questions in our comprehensive FAQ section.
Over-the-Counter (OTC) medications are those that can be bought without a prescription in the United States. Common examples include sunscreens, acne treatments, and skin protectants. These products are easily accessible to consumers, offering a convenient way to manage everyday health and skincare concerns without needing a doctor's prescription.
At CTKCLIP, we specialize in developing OTC products classified in the U.S. as sunscreens, acne treatments, and skin protectants.
If you wish to develop other types of OTC products, please select 'Other' in the inquiry section and specify the product you want to develop. We will review your request and get back to you
Development costs vary depending on the type of product and the testing requirements.
Please leave an inquiry, and a CTKCLIP expert will provide you with the necessary information.
The OTC production process consists of the following stages:
Formulation and Container Development -> Pre-Production Testing -> Production Preparation -> Production Execution -> Post-Production Testing -> Shipping.
Step 01: Formulation and Container Development
This stage involves developing the formulation and container. Based on development inquiries, formulation samples are created, and specifications for the formulation and container are finalized.
Step 02: Pre-Production Testing
Various tests related to the product's efficacy and stability are conducted. This includes confirming SPF (Sun Protection Factor), expiration date (EXP), and more.
Step 03: Production Preparation
This stage involves preparing raw materials and other necessary components for production. The production quantity needs to be confirmed as the process is based on the required quantity.
Step 04: Production Execution
Actual manufacturing is carried out according to the production plan. The production period may vary depending on the quantity, and batch testing and quality inspections are conducted.
Step 05: Post-Production Testing
This stage verifies that the product maintains stability and efficacy in the production environment.
Step 06: Shipping
After production and testing are completed, the product is shipped to the designated location. The transportation period may vary depending on the destination and shipping conditions.
In this stage, various tests related to product efficacy and stability will be conducted. The SPF and expiration date will be determined through these tests.
FDA SPF Value Testing
In addition to standard safety tests required for cosmetics or OTC products, sunscreens will be tested to determine SPF Value, which can begin once final approval is given for the product sample.
Method VALIDATION
To conduct Actives Testing, you must work with an accredited lab to ensure that there is a proven method for detecting an active ingredient and its concentration. This process is known as Method Validation, and it usually takes about 4-8 weeks to complete.
PET (Preservative Efficacy Test)
PET is a laboratory test used to assess the effectiveness of preservatives in cosmetic and personal care products in preventing microbial contamination per USP guidelines.
Accelerated ST/CT
6 months of completed accelerated study = 2 years of expiration dateerated.
This is the stage where we verify if the product maintains stability and efficacy in the production environment.
Process Validation
Verifies if the API components (Active Pharmaceutical Ingredient) in the product are produced as intended. (API assay Test / Long Term ST/CT)
Have you ever seen a Drug Facts label on products sold in the United States?
In the U.S., OTC products are required to list active ingredients, usage instructions, and related information on a 'Drug Facts' label so that customers can easily understand them.
Adhering to the Drug Facts labeling regulations, which serve as the verification standard for OTC products, is very important. CTKCLIP guides you through this labeling process during product development to ensure it is not difficult.
[Label Information]
An OTC (Over The Counter) Drug Monograph is a set of regulations that serve as a benchmark for determining the safety and effectiveness of over-the-counter (OTC) products. It includes detailed requirements such as active ingredients, labeling, and warning statements for each product category. Continuously updated, these regulations ensure that OTC products adhering to the monograph are considered safe and effective in the market.
An OTC (Over The Counter) Drug Monograph is a set of regulations that serve as a benchmark for determining the safety and effectiveness of over-the-counter (OTC) products. It includes detailed requirements such as active ingredients, labeling, and warning statements for each product category. Continuously updated, these regulations ensure that OTC products adhering to the monograph are considered safe and effective in the market.
Continuously updated, these regulations ensure that OTC products adhering to the monograph are considered safe and effective in the market.
Effective Date: The amended policy shall be effective as of June 12, 2024.
If you do not express your intention to withdraw the membership by the Effective Date, it will be considered that you have agreed to this Privacy Policy. CLIP will continue to make every effort to provide you with more convenient and reliable services in the future.
Thank you.
CTK Co., Ltd (“Company”) highly values the personal information of user (client or member, hereinafter collectively referred to as “Member”) of the CTKCLIP (“CLIP”) and makes every effort to protect the personal information of the Member. In compliance with Article 30 of the Personal Information Protection Act of Korea, the Company has established and implemented this privacy policy (“Privacy Policy”) as stated herein. This Privacy Policy is a basic guideline established to protect personal information and may be modified from time to time following the internal policy of the Company. In such case, the modified version may be posted on the Company or CLIP’s website (www.ctkclip.com).
Article 1 (Consent to the Collection and Use of Personal Information)
CLIP operates as a website managed by the Company. Users can access most of the services provided by CLIP by completing the membership registration process, such as creating an ID and password, and logging in. Users can indicate their consent to the collection of personal information during the membership registration process, and if they agree, it is considered that they have consented to the collection of personal information.
Article 2 (Personal Information Items to be Collected)
The Company collects following information related to an individual (“Personal Information”) in providing the Company’s goods and services.
1. Website Membership Registration and Management
(1) Required Items: name, email address (ID), password, country, language, company or brand name, business type.
(2) Optional Items: contact number, homepage address, how to find the Website.
2. The Provisions of Goods or Services
(1) Required Items: address, name, company or brand name, contact number, email address, business registration number, payment information (For payment by remittance: name of bank, account holder’s name, remitter’s name
(2) For payment by credit card: payment information including card company name, card number or etc.)
Article 3 (The Purpose of Processing Personal Information)
The Company processes only the minimum extent of the Personal Information required for providing services when a user registers as Member. Except for the following cases, the Company will not use the Personal Information for other purposes. The Company will obtain consent from the Member if there is any change in the purpose of use.
1. Performance of Contract in regard to Provision of Services
(1) Supplying products, services, placing orders, or making payments.
(2) Submission of consent forms, contracts, or other documents or information
(3) Shipping of goods or sending invoices
(4) Individual identification for financial transactions
(5) Requesting assistance with purchase inquiries
2. Membership Management
(1) Identification by service use
(2) Provision of age-restricted services
(3) Customer service such as handling consumer complaint or inquiries
(4) Securing communication channels such as delivering notifications
(5) Resetting lost or forgotten password
(6) Records for dispute resolution
(7) Prevention of illegal or unauthorized use of a bad member
(8) Verification of duplicated registration
3. New Services and Use of Marketing
(1) Notifications of new services and events
(2) Provision of customized services
(3) Preparation of analysis data according to demographic characteristics, provision of services, and posting advertisement
Article 4 (Processing Personal Information and Retention Period)
1. In principle, the Company destructs Personal Information of the Member without delay when the purposes of its collection and use have been achieved; provided that, the following information may be retained for a specified period for the reasons stated as follows:
(1) Retained Items: ID and password, name, date of birth, address, contact number, phone number, SMS receipt status, email address, newsletter receipt status, login date, PC specifications, records on use of services, a legally official representative, PC IP
(2) Retain basis: For the purposes of handling with consumer complaint and dispute resolution when the Member withdraws from the Website: 90 days
(3) Records on the website visit: 3 years
(4) In case of obtaining consent by the Member, then until the consented date: 30 days after the withdrawal upon the consent of the Member
2. Website Membership Registration and Management: Until the withdrawal of business/entity membership on the website (However, in cases where the following reasons apply, until the date when the retain basis is completed).
(1) If an investigation is in progress due to a violation of the relevant laws and regulations, then until the relevant investigation is completed.
(2) If the bond/debt remains in relation to use of the Website, then until the settlement of the relevant bond/debt relationship is resolved.
(3) Provision of goods or services: Until the supply of goods and services is completed, and the payment and settlement of the fee is completed.
(4) Records on fair labeling and advertising: 6 months
(5) Telecommunication date and time, start/end time, membership number, frequency of use, tracking data of location: 1 year
(6) Computer communications, Internet log record data, access destination tracking data: 3 months
3. After the purposes of collection are achieved, the Member’s Personal Information may be retained for a certain period of time as stated below if it is necessary to preserve it in compliance with the laws such as the Consumer Protection Act, the Personal Information Protection Act, the Commercial Act, and the Framework Act on National Taxes.
Information to be retained | Retain basis | Retention Period |
---|---|---|
Records on a contract or revocation of offer | Act on the Consumer Protection in Electronic Commerce, etc. | 5 years |
Records on payment and supply of goods | Act on the Consumer Protection in Electronic Commerce, etc. | 5 years |
Records on electronic financial transactions over 10,000 Won(KRW) per case | Electronic Financial Transactions Act | 5 years |
Records on consumer complaint or dealing dispute | Act on the Consumer Protection in Electronic Commerce, etc. | 3 years |
Records on electronic financial transactions less than 10,000Won(KRW) per case | Electronic Financial Transactions Act | 1 year |
Records on personal identification | Act on Promotion of Information and Communications Network Utilization and Information Protection | 6 months |
Article 5 (Entrusting Processing Work of Personal Information)
1. The Company may outsource the management of Member’s Personal Information to an external professional agency for the purpose of service enhancement and other related activities. In the event of outsourcing Personal Information processing tasks, the Company will make a written agreement specifying the prohibition of processing Personal Information beyond the intended purpose of the outsourcing task. Additionally, the Company will regulate matters pertaining to the technical and administrative protective measures for the management and supervision of Personal Information, ensuring safe management of the Personal Information.
2. The entrusted party and the details of the tasks for which Personal Information processing is outsourced are as follows:
Entrusted Party | Details of Personal Information Processing Tasks |
---|---|
PCN | Launching a new service within the website and restructuring the system. |
※ "Outsourcing of Personal Information Processing Tasks" refers to entrusting personal information to external third parties for the purpose of achieving the objectives of the personal information processor (such as call centers, after-sales service centers, and cloud services). ※
※ When conducting operations involving the use of domestic customers' databases by overseas corporations, it falls under the outsourcing of personal information processing due to overseas transfer (data storage, call center support, etc.) ※
Article 6 (Providing Personal Information to Third Party)
1. Except for the following cases, the Company generally does not disclose the Personal Information of the Member to a third party:
(1) Upon prior consent by the Member
(2) Need for fee settlement in relation to providing services; or
(3) In compliance with the provisions of relevant laws and regulations, such as the Framework Act on Telecommunications and the Telecommunications Business Act, or in accordance with the procedures and methods prescribed by statutes for the purpose of investigation.
2. The Company provides at a minimum extent of the Personal Information to the third party upon approval by the Member as follows:
Entrusted Company | Purpose to Provide | Items to be provided | Retention and Use period |
---|---|---|---|
CJ Logistics | Collection of delivery information for ordered products and provision of delivery service | Name, address, phone number, email address | Purpose of Collecting and Processing Personal Information is fulfilled |
Colosseum corporation | |||
Korea Post | |||
Simple Postage, Inc. | |||
EasyPost | |||
CTK USA | |||
NHN KCP Corporation | Simple Postage, Inc. | Payment agent service (PG) Name, address, card number, account number | |
Eximbay | |||
PayPal Pte. Ltd |
3. The Company may provide the Personal Information to related institutions without the Member’s approval subject in the event of emergency such as a disaster, an infectious disease, and urgent life or physical risk, or an urgent property loss.
Article 7 (Matters concerning the Installation, Operation, or Refusal of an Automatic Personal Information Collection Device)
1. In order to provide specialized and customized services to the Member, the Company operates a “cookie (access information file)” that stores and finds the Member’s information from time to time.
2. The Company identifies the Member’s computer with regard to cookie operation but does not identify the Member personally.
3. The Member has an option for cookie installation. So the Member may allow all cookies by checking [Tool] > [Internet Option] > [Security] > [Custom] in the web browser, make each cookie checked whenever it is saved, or refuses all cookies to be saved; Provided however, if the Member rejects to install cookies, it may be restricted from using a part of the services provided by the Company.
Article 8 (Matters concerning the Collection, Use, Refusal of Behavioral Information)
1. In the process of using the service, the Company collects and uses behavioral information to provide customized services, benefits, and online customized advertisements to the Member.
2. The Company collects behavioral information as follows.
(1) Items of behavioral information to be collected: the member’s website/application service visit history, search history, purchase history.
(2) Behavioral information collection method: automatically collect when the Member visits/runs the websites and application.
(3) Purpose of collecting behavioral information: to provide personalized product recommendation services (including advertisements) based on the Member' interests and tendencies.
(4) Period of retention/use and the method of processing information afterwards: Until the purpose of the work is achieved.
3. The Company collects only the minimum behavioral information necessary for online customized advertisements and does not collect sensitive information, such as beliefs, family and relatives, educational/medical history, and other social activities, which may clearly infringe on the individual’s rights or privacy.
4. The Company does not collect behavioral information from the children under age 14 or from the online service in which major users are under age 14 for customized advertising purposes. The Company does not provide customized advertisements to the children under the age of 14.
5. The Company collects and uses advertisement identifiers for online customized advertisements in mobile applications. The Member can block and allow customized advertisements of the application by changing the settings in the mobile phone.
‣ Blocking/Allowing Advertising Identifiers on Smartphones
(1) (Android) Settings → Personal Information Protection → Advertising → Reset Advertising ID or Delete Advertising ID
(2) (iPhone) Settings → Personal Information Protection → Tracking → Turn off the allow button of tracking
※ The menu and method may vary slightly depending on the OS version.
6. The Member can block/allow customized online advertisements collectively by changing Cookie settings in their web browser. However, changing cookie settings may impact in using the part of services such as automatic website login.
‣ Block/allow customized advertisements through a web browser.
(1) Internet Explorer (Internet Explorer 11 for Windows 10)
- In Internet Explorer, select the Tools button, and then select Internet Options.
- Select the Privacy tab, select Advanced under Settings, and then select Block or Allow Cookies.
(2) Microsoft Edge
- Top right '…' on edge…' Click Show, and then click Settings.
- Click 'Personal Information, Search and Services' on the left side of the settings page and select whether or not to 'Prevent Tracking' and the level in the 'Prevent Tracking' section.
- Select whether 'Always use 'Strict' Tracking Protection when searching for InPrivate'.
- In the "Personal Information" section below, select "Send No Tracking Request".
(3) Chrome browser
- In Chrome, click Show '⋮' in the upper right corner (Chrome Customization and Control), and then click Show Settings.
- Click "Show Advanced Settings" at the bottom of the Settings page and click Content Settings in the "Privacy" section.
- In the Cookies section, select the checkbox for Block third-party cookies and site data.
Article 9 (Measures to Ensure Stability of Personal Information)
The Company takes all managerial, technical, and physical measures that are necessary to ensure safety as prescribed in Article 29 of the Personal Information Protection Act so that the personal information may not be lost, stolen, divulged, forged, altered, or damaged.
1. Managerial measures: Establish and execute internal management plan, regular education of employees, establish and execute of the Company’s regulations or manual on the Personal Information protection.
2. Technical measures: Managing access rights to the Personal Information processing systems, installation of access control of Personal Information process system, installation of encryption of unique identification information, installation of security programs, etc.
3. Physical measures: Control of access to computer rooms or to data storage rooms, etc. Only a registered server administrator is allowed to access the computer room. General executives and employees are not allowed to access the room.
Article 10 (Chief Privacy Officer (CPO))
The Chief Privacy Officer (CPO) and a department responsible for privacy protection and handling complaints are as follows:
1. Chief Privacy Officer (CPO)
Name | Email Address | Contact |
---|---|---|
Cheeho Choi | chchoi@ctkclip.com | +82-2-6283-7200 |
2. Personal Information Protection Department
Department | Email address |
---|---|
Group IT Strategy Team | it@ctkclip.com |
Article 11 (Infringement on Rights and Remedies)
1. Regarding the management of members' personal data: The Member has a right to withdraw its consent to collect Personal Information by clicking [My Profile > Delete Account] on the website or in writing, or by phone call or email to the Chief Privacy Officer. In such case, the Company makes sure of the Member’s identity and then takes measures to destruct the Personal Information unless the relevant laws are regulated differently; however, if Personal Information is destructed due to the withdrawal, any relevant information generated and accumulated while using the services on the website may be destroyed all together.
2. The Member has a right to access or correct Personal Information of its own by clicking an account information tab on the Website and the Company thereafter takes necessary measures.
3. If a representative of a member visits the Company to request access or correction of information, the Company will verify whether the individual is the true representative of the member. In such cases, the Company may request the presentation of evidence indicating the relationship.
4. If there is a legitimate reason to refuse to allow accessing or correcting all or part of the Personal Information of the Member, the Company must notify the Member without delay and explain the reason.
5. Modification of required items provided by the Member at the time of signing up for membership, such as name, date of birth, email address, may cause errors in the Company’s services so in relation to such modification, the Company may request a separate procedure to the Member in order to provide a smooth and stable services.
6. The Member may inquire to the following institutions for damage relief and counseling for the Personal Information infringement.
(1) Personal Information Infringement Reporting Center: 118 (privacy.kisa.or.kr)
(2) Personal Information Dispute Mediation Committee: 1833-6972 (www.kopico.go.kr)
(3) Prosecution Service: 1301 (www.spo.go.kr)
(4) National Police Agency: 182 (ecrm.cyber.go.kr)
Article 12 (Processing Personal Information of Children Under Age 14)
1. The Company provides B2B services and does not take membership applications from the children under age 14 due to the Personal Information Protection Act and contract issues.
2. Anyone who desires to register on the website must provide a legal date of birth and check the field of “age 14 or over.” The Company shall not be legally responsible for any liabilities caused by incorrect or false information provided by the Member.
Article 13 (Procedure and Method of Destruction of Personal Information)
1. The Company destructs the Personal Information of the Member immediately after the purpose of use is achieved or the Member requests to terminate the services; however, the information may be retained if the relevant laws and regulations require.
2. In principle, the Company destroys the Member’s Personal Information in a way that cannot be restored when the retention period is elapsed, or the purpose of use is achieved. Electronic file types are safely deleted using technical methods that cannot be recovered and restored, and the Personal Information printed on paper is destroyed by shredding or incineration.
Article 14 (Rights and Obligations of the Member and Authorized Agent, and Methods of Exercise)
1. The Member may exercise the following rights as an individual; however, in such cases, use of all or a part of services may be restricted.
(1) Request to Cease Providing or Use Beyond the Purposes: If the Personal Information of the Member is provided or used beyond the scope of the agreed purposes, the Member may request for immediate cessation of use.
(2) Withdrawal of Consent in relation to Collection, Use, View, and Provision for Marketing Purposes: After the Member agrees to the marketing purposes, the Member may withdraw (reject marketing) or refuse to receive a marketing call. The Company will notify the Member of the results of the action against the withdrawal (reject marketing) or refusal to receive a call within ten (10) days.
(3) Denial of Receiving Commercial Information: The Member may refuse to receive commercial information such as text messages, emails etc.
(4) Right to View/Access and Correction/Deletion: The Member may anytime view and access to the own Personal Information retained by the Company. If there is incorrect information, the member may request for correction or deletion. After receiving the requests by the Member, the Company immediately processed the matters and in case the Personal Information has already been entrusted or provided, the results of the processing will be notified without delay so that the correction or destruction can be made.
(5) Right to Withdrawal from collection, access, use and provision of Personal Information and Personal Credit Information: The Member may withdraw its consent on collecting, viewing, using or providing the Personal Information and Personal Credit Information; however, the Member may not withdraw for the purpose of evaluating an individual’s creditworthiness by providing it to a credit inquiry company or a credit information center, and if the Member withdraws its consent to provide information due to contract maintenance, management, counseling, or other consignment, the Member must clarify that you will not receive the service.
(6) Right to Request Notification of Provision: In case where the Company provides the Member’s Personal Information to a third party, then you may request to be notified of the fact that the information is provided.
2. The Member may exercise the rights under paragraph 1 of this Article by writing, email, or facsimile in accordance with Article 41, Paragraph 1 of the Enforcement Decree of the Personal Information Protection Act and the Company will take measures without delay.
3. Member’s rights under paragraph 1 of this Article may be exercised through the Member’s legal representative or delegates. In this case, you must submit a power of attorney in accordance with Form 11 of the “Notification of the method of processing Personal Information (No. 2020-7)”.
4. A request for correction or deletion of the Personal Information is not allowed if the other laws and regulations specify that the information is subject to collection.
5. The Company will verify the person who requests to access, correction/deletion, suspension of processing is the person himself or authorized agent.
Article 15 (Department which Collects and Handles Requests for Access to the Personal Information)
The Member may request to the following department about accessing the Personal Information in accordance with Article 35 of the Personal Information Protection Act:
Department which collects and handles requests for access to the Personal Information | ||
---|---|---|
Department | Name | Contact |
Group IT Strategy Team | Hyungi Park | +82-2-6283-7200 |
Article 16 (Amendment of the Privacy Policy)
This Privacy Policy will be effective as of June 12, 2024.
Article 17 (Duty to Notify)
This Privacy Policy may be modified from time to time in accordance with the amendment of the regulations or security technology and the Company will notify the Member of such changes and reasons on its website or by means of sending emails before the effective date of the latest version.
Effective Date: The amended policy shall be effective as of June 12, 2024.
If you do not express your intention to withdraw the membership by the Effective Date, it will be considered that you have agreed to this Privacy Policy. CLIP will continue to make every effort to provide you with more convenient and reliable services in the future.
Thank you.
CTK Co., Ltd (“Company”) highly values the personal information of user (client or member, hereinafter collectively referred to as “Member”) of the CTKCLIP (“CLIP”) and makes every effort to protect the personal information of the Member. In compliance with Article 30 of the Personal Information Protection Act of Korea, the Company has established and implemented this privacy policy (“Privacy Policy”) as stated herein. This Privacy Policy is a basic guideline established to protect personal information and may be modified from time to time following the internal policy of the Company. In such case, the modified version may be posted on the Company or CLIP’s website (www.ctkclip.com).
Article 1 (Consent to the Collection and Use of Personal Information)
CLIP operates as a website managed by the Company. Users can access most of the services provided by CLIP by completing the membership registration process, such as creating an ID and password, and logging in. Users can indicate their consent to the collection of personal information during the membership registration process, and if they agree, it is considered that they have consented to the collection of personal information.
Article 2 (Personal Information Items to be Collected)
The Company collects following information related to an individual (“Personal Information”) in providing the Company’s goods and services.
1. Website Membership Registration and Management
(1) Required Items: name, email address (ID), password, country, language, company or brand name, business type.
(2) Optional Items: contact number, homepage address, how to find the Website.
2. The Provisions of Goods or Services
(1) Required Items: address, name, company or brand name, contact number, email address, business registration number, payment information (For payment by remittance: name of bank, account holder’s name, remitter’s name
(2) For payment by credit card: payment information including card company name, card number or etc.)
Article 3 (The Purpose of Processing Personal Information)
The Company processes only the minimum extent of the Personal Information required for providing services when a user registers as Member. Except for the following cases, the Company will not use the Personal Information for other purposes. The Company will obtain consent from the Member if there is any change in the purpose of use.
1. Performance of Contract in regard to Provision of Services
(1) Supplying products, services, placing orders, or making payments.
(2) Submission of consent forms, contracts, or other documents or information
(3) Shipping of goods or sending invoices
(4) Individual identification for financial transactions
(5) Requesting assistance with purchase inquiries
2. Membership Management
(1) Identification by service use
(2) Provision of age-restricted services
(3) Customer service such as handling consumer complaint or inquiries
(4) Securing communication channels such as delivering notifications
(5) Resetting lost or forgotten password
(6) Records for dispute resolution
(7) Prevention of illegal or unauthorized use of a bad member
(8) Verification of duplicated registration
3. New Services and Use of Marketing
(1) Notifications of new services and events
(2) Provision of customized services
(3) Preparation of analysis data according to demographic characteristics, provision of services, and posting advertisement
Article 4 (Processing Personal Information and Retention Period)
1. In principle, the Company destructs Personal Information of the Member without delay when the purposes of its collection and use have been achieved; provided that, the following information may be retained for a specified period for the reasons stated as follows:
(1) Retained Items: ID and password, name, date of birth, address, contact number, phone number, SMS receipt status, email address, newsletter receipt status, login date, PC specifications, records on use of services, a legally official representative, PC IP
(2) Retain basis: For the purposes of handling with consumer complaint and dispute resolution when the Member withdraws from the Website: 90 days
(3) Records on the website visit: 3 years
(4) In case of obtaining consent by the Member, then until the consented date: 30 days after the withdrawal upon the consent of the Member
2. Website Membership Registration and Management: Until the withdrawal of business/entity membership on the website (However, in cases where the following reasons apply, until the date when the retain basis is completed).
(1) If an investigation is in progress due to a violation of the relevant laws and regulations, then until the relevant investigation is completed.
(2) If the bond/debt remains in relation to use of the Website, then until the settlement of the relevant bond/debt relationship is resolved.
(3) Provision of goods or services: Until the supply of goods and services is completed, and the payment and settlement of the fee is completed.
(4) Records on fair labeling and advertising: 6 months
(5) Telecommunication date and time, start/end time, membership number, frequency of use, tracking data of location: 1 year
(6) Computer communications, Internet log record data, access destination tracking data: 3 months
3. After the purposes of collection are achieved, the Member’s Personal Information may be retained for a certain period of time as stated below if it is necessary to preserve it in compliance with the laws such as the Consumer Protection Act, the Personal Information Protection Act, the Commercial Act, and the Framework Act on National Taxes.
Information to be retained | Retain basis | Retention Period |
---|---|---|
Records on a contract or revocation of offer | Act on the Consumer Protection in Electronic Commerce, etc. | 5 years |
Records on payment and supply of goods | Act on the Consumer Protection in Electronic Commerce, etc. | 5 years |
Records on electronic financial transactions over 10,000 Won(KRW) per case | Electronic Financial Transactions Act | 5 years |
Records on consumer complaint or dealing dispute | Act on the Consumer Protection in Electronic Commerce, etc. | 3 years |
Records on electronic financial transactions less than 10,000Won(KRW) per case | Electronic Financial Transactions Act | 1 year |
Records on personal identification | Act on Promotion of Information and Communications Network Utilization and Information Protection | 6 months |
Article 5 (Entrusting Processing Work of Personal Information)
1. The Company may outsource the management of Member’s Personal Information to an external professional agency for the purpose of service enhancement and other related activities. In the event of outsourcing Personal Information processing tasks, the Company will make a written agreement specifying the prohibition of processing Personal Information beyond the intended purpose of the outsourcing task. Additionally, the Company will regulate matters pertaining to the technical and administrative protective measures for the management and supervision of Personal Information, ensuring safe management of the Personal Information.
2. The entrusted party and the details of the tasks for which Personal Information processing is outsourced are as follows:
Entrusted Party | Details of Personal Information Processing Tasks |
---|---|
PCN | Launching a new service within the website and restructuring the system. |
※ "Outsourcing of Personal Information Processing Tasks" refers to entrusting personal information to external third parties for the purpose of achieving the objectives of the personal information processor (such as call centers, after-sales service centers, and cloud services). ※
※ When conducting operations involving the use of domestic customers' databases by overseas corporations, it falls under the outsourcing of personal information processing due to overseas transfer (data storage, call center support, etc.) ※
Article 6 (Providing Personal Information to Third Party)
1. Except for the following cases, the Company generally does not disclose the Personal Information of the Member to a third party:
(1) Upon prior consent by the Member
(2) Need for fee settlement in relation to providing services; or
(3) In compliance with the provisions of relevant laws and regulations, such as the Framework Act on Telecommunications and the Telecommunications Business Act, or in accordance with the procedures and methods prescribed by statutes for the purpose of investigation.
2. The Company provides at a minimum extent of the Personal Information to the third party upon approval by the Member as follows:
Entrusted Company | Purpose to Provide | Items to be provided | Retention and Use period |
---|---|---|---|
CJ Logistics | Collection of delivery information for ordered products and provision of delivery service | Name, address, phone number, email address | Purpose of Collecting and Processing Personal Information is fulfilled |
Colosseum corporation | |||
Korea Post | |||
Simple Postage, Inc. | |||
EasyPost | |||
CTK USA | |||
NHN KCP Corporation | Simple Postage, Inc. | Payment agent service (PG) Name, address, card number, account number | |
Eximbay | |||
PayPal Pte. Ltd |
3. The Company may provide the Personal Information to related institutions without the Member’s approval subject in the event of emergency such as a disaster, an infectious disease, and urgent life or physical risk, or an urgent property loss.
Article 7 (Matters concerning the Installation, Operation, or Refusal of an Automatic Personal Information Collection Device)
1. In order to provide specialized and customized services to the Member, the Company operates a “cookie (access information file)” that stores and finds the Member’s information from time to time.
2. The Company identifies the Member’s computer with regard to cookie operation but does not identify the Member personally.
3. The Member has an option for cookie installation. So the Member may allow all cookies by checking [Tool] > [Internet Option] > [Security] > [Custom] in the web browser, make each cookie checked whenever it is saved, or refuses all cookies to be saved; Provided however, if the Member rejects to install cookies, it may be restricted from using a part of the services provided by the Company.
Article 8 (Matters concerning the Collection, Use, Refusal of Behavioral Information)
1. In the process of using the service, the Company collects and uses behavioral information to provide customized services, benefits, and online customized advertisements to the Member.
2. The Company collects behavioral information as follows.
(1) Items of behavioral information to be collected: the member’s website/application service visit history, search history, purchase history.
(2) Behavioral information collection method: automatically collect when the Member visits/runs the websites and application.
(3) Purpose of collecting behavioral information: to provide personalized product recommendation services (including advertisements) based on the Member' interests and tendencies.
(4) Period of retention/use and the method of processing information afterwards: Until the purpose of the work is achieved.
3. The Company collects only the minimum behavioral information necessary for online customized advertisements and does not collect sensitive information, such as beliefs, family and relatives, educational/medical history, and other social activities, which may clearly infringe on the individual’s rights or privacy.
4. The Company does not collect behavioral information from the children under age 14 or from the online service in which major users are under age 14 for customized advertising purposes. The Company does not provide customized advertisements to the children under the age of 14.
5. The Company collects and uses advertisement identifiers for online customized advertisements in mobile applications. The Member can block and allow customized advertisements of the application by changing the settings in the mobile phone.
‣ Blocking/Allowing Advertising Identifiers on Smartphones
(1) (Android) Settings → Personal Information Protection → Advertising → Reset Advertising ID or Delete Advertising ID
(2) (iPhone) Settings → Personal Information Protection → Tracking → Turn off the allow button of tracking
※ The menu and method may vary slightly depending on the OS version.
6. The Member can block/allow customized online advertisements collectively by changing Cookie settings in their web browser. However, changing cookie settings may impact in using the part of services such as automatic website login.
‣ Block/allow customized advertisements through a web browser.
(1) Internet Explorer (Internet Explorer 11 for Windows 10)
- In Internet Explorer, select the Tools button, and then select Internet Options.
- Select the Privacy tab, select Advanced under Settings, and then select Block or Allow Cookies.
(2) Microsoft Edge
- Top right '…' on edge…' Click Show, and then click Settings.
- Click 'Personal Information, Search and Services' on the left side of the settings page and select whether or not to 'Prevent Tracking' and the level in the 'Prevent Tracking' section.
- Select whether 'Always use 'Strict' Tracking Protection when searching for InPrivate'.
- In the "Personal Information" section below, select "Send No Tracking Request".
(3) Chrome browser
- In Chrome, click Show '⋮' in the upper right corner (Chrome Customization and Control), and then click Show Settings.
- Click "Show Advanced Settings" at the bottom of the Settings page and click Content Settings in the "Privacy" section.
- In the Cookies section, select the checkbox for Block third-party cookies and site data.
Article 9 (Measures to Ensure Stability of Personal Information)
The Company takes all managerial, technical, and physical measures that are necessary to ensure safety as prescribed in Article 29 of the Personal Information Protection Act so that the personal information may not be lost, stolen, divulged, forged, altered, or damaged.
1. Managerial measures: Establish and execute internal management plan, regular education of employees, establish and execute of the Company’s regulations or manual on the Personal Information protection.
2. Technical measures: Managing access rights to the Personal Information processing systems, installation of access control of Personal Information process system, installation of encryption of unique identification information, installation of security programs, etc.
3. Physical measures: Control of access to computer rooms or to data storage rooms, etc. Only a registered server administrator is allowed to access the computer room. General executives and employees are not allowed to access the room.
Article 10 (Chief Privacy Officer (CPO))
The Chief Privacy Officer (CPO) and a department responsible for privacy protection and handling complaints are as follows:
1. Chief Privacy Officer (CPO)
Name | Email Address | Contact |
---|---|---|
Cheeho Choi | chchoi@ctkclip.com | +82-2-6283-7200 |
2. Personal Information Protection Department
Department | Email address |
---|---|
Group IT Strategy Team | it@ctkclip.com |
Article 11 (Infringement on Rights and Remedies)
1. Regarding the management of members' personal data: The Member has a right to withdraw its consent to collect Personal Information by clicking [My Profile > Delete Account] on the website or in writing, or by phone call or email to the Chief Privacy Officer. In such case, the Company makes sure of the Member’s identity and then takes measures to destruct the Personal Information unless the relevant laws are regulated differently; however, if Personal Information is destructed due to the withdrawal, any relevant information generated and accumulated while using the services on the website may be destroyed all together.
2. The Member has a right to access or correct Personal Information of its own by clicking an account information tab on the Website and the Company thereafter takes necessary measures.
3. If a representative of a member visits the Company to request access or correction of information, the Company will verify whether the individual is the true representative of the member. In such cases, the Company may request the presentation of evidence indicating the relationship.
4. If there is a legitimate reason to refuse to allow accessing or correcting all or part of the Personal Information of the Member, the Company must notify the Member without delay and explain the reason.
5. Modification of required items provided by the Member at the time of signing up for membership, such as name, date of birth, email address, may cause errors in the Company’s services so in relation to such modification, the Company may request a separate procedure to the Member in order to provide a smooth and stable services.
6. The Member may inquire to the following institutions for damage relief and counseling for the Personal Information infringement.
(1) Personal Information Infringement Reporting Center: 118 (privacy.kisa.or.kr)
(2) Personal Information Dispute Mediation Committee: 1833-6972 (www.kopico.go.kr)
(3) Prosecution Service: 1301 (www.spo.go.kr)
(4) National Police Agency: 182 (ecrm.cyber.go.kr)
Article 12 (Processing Personal Information of Children Under Age 14)
1. The Company provides B2B services and does not take membership applications from the children under age 14 due to the Personal Information Protection Act and contract issues.
2. Anyone who desires to register on the website must provide a legal date of birth and check the field of “age 14 or over.” The Company shall not be legally responsible for any liabilities caused by incorrect or false information provided by the Member.
Article 13 (Procedure and Method of Destruction of Personal Information)
1. The Company destructs the Personal Information of the Member immediately after the purpose of use is achieved or the Member requests to terminate the services; however, the information may be retained if the relevant laws and regulations require.
2. In principle, the Company destroys the Member’s Personal Information in a way that cannot be restored when the retention period is elapsed, or the purpose of use is achieved. Electronic file types are safely deleted using technical methods that cannot be recovered and restored, and the Personal Information printed on paper is destroyed by shredding or incineration.
Article 14 (Rights and Obligations of the Member and Authorized Agent, and Methods of Exercise)
1. The Member may exercise the following rights as an individual; however, in such cases, use of all or a part of services may be restricted.
(1) Request to Cease Providing or Use Beyond the Purposes: If the Personal Information of the Member is provided or used beyond the scope of the agreed purposes, the Member may request for immediate cessation of use.
(2) Withdrawal of Consent in relation to Collection, Use, View, and Provision for Marketing Purposes: After the Member agrees to the marketing purposes, the Member may withdraw (reject marketing) or refuse to receive a marketing call. The Company will notify the Member of the results of the action against the withdrawal (reject marketing) or refusal to receive a call within ten (10) days.
(3) Denial of Receiving Commercial Information: The Member may refuse to receive commercial information such as text messages, emails etc.
(4) Right to View/Access and Correction/Deletion: The Member may anytime view and access to the own Personal Information retained by the Company. If there is incorrect information, the member may request for correction or deletion. After receiving the requests by the Member, the Company immediately processed the matters and in case the Personal Information has already been entrusted or provided, the results of the processing will be notified without delay so that the correction or destruction can be made.
(5) Right to Withdrawal from collection, access, use and provision of Personal Information and Personal Credit Information: The Member may withdraw its consent on collecting, viewing, using or providing the Personal Information and Personal Credit Information; however, the Member may not withdraw for the purpose of evaluating an individual’s creditworthiness by providing it to a credit inquiry company or a credit information center, and if the Member withdraws its consent to provide information due to contract maintenance, management, counseling, or other consignment, the Member must clarify that you will not receive the service.
(6) Right to Request Notification of Provision: In case where the Company provides the Member’s Personal Information to a third party, then you may request to be notified of the fact that the information is provided.
2. The Member may exercise the rights under paragraph 1 of this Article by writing, email, or facsimile in accordance with Article 41, Paragraph 1 of the Enforcement Decree of the Personal Information Protection Act and the Company will take measures without delay.
3. Member’s rights under paragraph 1 of this Article may be exercised through the Member’s legal representative or delegates. In this case, you must submit a power of attorney in accordance with Form 11 of the “Notification of the method of processing Personal Information (No. 2020-7)”.
4. A request for correction or deletion of the Personal Information is not allowed if the other laws and regulations specify that the information is subject to collection.
5. The Company will verify the person who requests to access, correction/deletion, suspension of processing is the person himself or authorized agent.
Article 15 (Department which Collects and Handles Requests for Access to the Personal Information)
The Member may request to the following department about accessing the Personal Information in accordance with Article 35 of the Personal Information Protection Act:
Department which collects and handles requests for access to the Personal Information | ||
---|---|---|
Department | Name | Contact |
Group IT Strategy Team | Hyungi Park | +82-2-6283-7200 |
Article 16 (Amendment of the Privacy Policy)
This Privacy Policy will be effective as of June 12, 2024.
Article 17 (Duty to Notify)
This Privacy Policy may be modified from time to time in accordance with the amendment of the regulations or security technology and the Company will notify the Member of such changes and reasons on its website or by means of sending emails before the effective date of the latest version.
Target all stakeholders involved in the company's unethical behavior. However, matters related to slander that are not based on facts and personal privacy that are not related to work will not be included.
- Deceptive advertising, infringement of intellectual property rights, violation of personal information protection
- Corruption, such as workplace harassment, violation of gender equality, embezzlement of company assets, leakage of company intellectual property rights, or unfair use
- Illegal acceptance of money and valuables or unfair acts against partners, collusion with competitors, and fraudulent solicitation of stakeholders
- Manipulation of documents and coefficients, contrary to the interests of shareholders and the company
- Violations of environmental and human rights protection, and win-win violations with local communities
- Other violations of ethical management
The informant's personal information and the contents of the report are protected, and no information is disclosed or implied without the informant's consent.
- You can report the report anonymously.
- However, in the case of anonymous reports, if the content is not specific or the facts are unclear, the investigation may not proceed.
- Violations of informant protection, such as retaliation against informants or providing disadvantages, are strictly punished in accordance with in-house regulations such as employment rules.
- The reporting section is protected by a secure security system, and the reporting investigation is handled under security by a designated person
Collection information: Name and contact information
Purpose of collection: Processing complaints according to reports and replying to the results of processing
Retention period: It is held until the above purpose is achieved, and is not used for any purpose other than confirmation of information.